Terms and conditions to our business
The terms and conditions are in effect immediately when signing up for any session with Sniff and Trail UK
All payment is due at time of booking. Places are only secure with full payment and client registration form completed.
2. Cancellation Policy
Cancellations for training sessions, workshops and classes are non refundable once booked. If however your place can be backfilled in a class that has not yet begun, you will be offered an alternative date.
In the case that the attendee or their dog becomes ill and they cannot attend, with proof of doctors or veterinary note we can transfer a place to another date if the set of classes have not yet begun. Alternatively if the place is backfilled by the client this may be transferred or an alternative handler can be used.
Bitches in season
Please do not bring your in season bitch to a group session. Where possible we will send out the session/class information and catch you up prior to the next class. Unfortunately if some in person time is missed, this is unavoidable. For mantrialing, please discuss with us (as fit dogs may be able to trail at the end of the session, however some prefer to remain at home during this time) No cash refunds offered – alternative dates accommodated (within next 2 months) where possible.
Please note : special events or hosted guest trainer events are NON REFUNDABLE unless we can fill your place, regardless of notice given or reason.
3. Weather / Illness
In the event that training sessions or workshops are cancelled due to weather conditions (including too hot/cold/windy/snow) where possible (ie scent work) this can be scheduled to be undertaken online. If this is available via zoom and is completed, no alternative date will be offered. In the event that this is not possible (ie mantrailing) the session will be rescheduled or attendees will be ‘credited’ the session fee to use within 2 months.
Notice of cancellation of a class will be made via text message/and or email giving as much prior notice as possible. Please check this regularly if the conditions are of concern. In the event that the session goes ahead, but attendees choose not to attend, no alternative date will be offered.
On the rare event that the venue might need to change, you will be notified by text message with as much notice as possible – please keep phone numbers up to date and phones on hand.
No refunds are given for non-attendance to training sessions, classes or workshops which are ongoing.
4. Partaking in a session
All clients must complete a registration form. It is your responsibility to outline any health or behaviour issues for yourself or your dog which could affect the session planning.
At home sessions (online class, or 1-1’s) Sniff and Trail UK accepts no liability for any damages, injuries or accidents whilst you are training your dog at home. You are responsible to ensure the safety of yourself and others (including your dog) during these sessions.
We advise that dogs attending our sessions are up to date with vaccines or titre testing, but do not request proof of this. You accept that by attending these events you take full responsibility for the health of your dog and attend at your own risk. Sniff and Trail UK accept no responsibility for any accidents or ill health.
We DO NOT accept the use of :
In addition, we DO NOT support the promotion or use of
We DO NOT support the use of :
Our training is all in line with the promotion of positive reinforcement. We are aligned to such governing organisations and will comply with their codes of conduct and care to dogs. Clients who are not open to this form of training and choose to use any of the list above will be asked to leave In this instance no alternative dates will be offered. We reserve the right to refuse training to anyone
Please dress for the weather and ground.
5. Behaviour in a session
6. Liability and insurance
Sniff and Trail UK does not take any responsibility for any illness, accident or harm done to person or dog, building or vehicle including personal belongings during their session. It is your responsibility to ensure you have the correct insurance to cover your dog.
Sniff and Trail UK will ensure all precautions are taken to avoid injury during their sessions but accepts no responsibility resulting form any dogs actions.
7. Session length
Session times are given in an approximate and not guaranteed to last as long as or end exactly on the end time. Mantrailing is dependant on the trails so could be shorted with less participants. Scent work sessions in class or workshops could finish before or just after. Dogs will only be worked within their capacity in sessions. This may mean you leave with ‘homework’ or follow on tasks to complete at home or on the next session. No extra time, nor refund is offered upon completion of the session. Clients who are late to a group class will have to join at the time they attend. The client is not eligible to make up for any missed hours or days due to this.
Engagement from you dog is not guaranteed. We train the dog in front of us, and do not force them. Sniff and Trail UK offers no guarantee of success. Training is time and commitment. We can teach techniques but offer no money back guarantee.
Sniff and Trail UK will apply professional judgement and cut short any training session or workshop if necessary. This is including but not exclusive to
8. & 9. Copyright & Non-competition clause
Any individual participating in introduction courses, seminars, workshops, training or any other services offered by any Sniff and Trail UK agrees to not conduct/hold/offer such or similar, to the general public or another business or third parties within the Unitied Kingdom. This includes Sniff and Trail UK courses, seminary, workshops, training events or camps within five years after the event. ONLY with written consent of Sniff and Trail UK can this agreement be changed
We reserve the right to refuse training to anyone.
10. Pictures and videos
We record most training session and take photos throughout. By attending you agree to this, unless specifically declining. You do not hold permission to share any video of any participant or their dog, without express permission from Sniff and Trail UK. Any video shared with permission MUST be muted.
Sniff and Trail UK reserve the right to share pictures or videos on their social media accounts or promotional material
12. Hosting us
We are available to be hosted for our services. If you are interested in hosting Sniff and Trail UK at your venue, dog training centre or as part of a group event please get in touch.
As the host you are responsible for:
A booking payment is due on securing the date. Full payment is due 10 days prior to the event. Once payment has been received it is NON REFUNDABLE unless I am unable to attend. Failure to make full payment within timescale could cause cancellation of the event. In this instance any loss of income is the hosts responsibility.
During any workshop/training it is the host responsibility for all health and safety risk assessments to be in place. Sniff and Trail UK accept no responsibility for any injuries, loss or damage to attendees or dogs during these events.
To host any event or training session with Sniff and Trail UK including seminar, workshop, camp, trail or assessment the host afrees not to conduct, replicate or offer such or similar event to the general public or any other business or third parties within the United Kingdom for five years unless with express permission from Sniff and Trail UK.
We reserve the right to refuse training to anyone
In accordance with General Data Protection Regulations (GDPR), we require permission for
By agreeing to our T&C’s you are allowing permission to this. At any point you can ask to be removed from our data base. Please do so via email
Any photos/videos will/can be used by us for advertising or awareness of events. If you do not wish to have these used – please notify us before attending any workshops/classes/events.